One of the fuel jobbers we purchase fuel from has recently made some major software changes. These went into effect July 1. They spent a lot of time and expense having webinars and holding classes to tell us all what to expect with regards to billing and what our new invoices would look like.
They informed us that for the first few days we’d receive some invoices with the old layout but to disregard them and we’d get credits for those and new invoices with the new layout. Okay so far. That happened and everything was hunky dory.
Then out of the blue they started charging me a tax that we don’t owe and I’d never seen. I called them up and they said they were aware of the problem. Just give them a day or two and I’d get credits for those and new invoices for the correct amount.
I did. I got new invoices. For the invoices they’d billed me correctly for to begin with. I got yet another credit for those invoices with a new invoice with the tax charged that we don’t owe and they aren’t supposed to collect. So now I have three invoices and two credits for each load of fuel. Confused? I am.
I ring them up again and explain what’s happened and tell the nice lady that I’m confused because these weren’t the credits and re-bills I’m expecting and why. I tell her they’re confusing and that they’re going to drive me to drink and it’s not even lunch-time here. We have a nice laugh about that. Then she says without hesitation, “I’ll inform the experts.”
Are these the same experts that were informed before? If they are, that’s an oxymoron if I’ve ever heard one! 😯
Experts on what exactly?